Shipping policy

Shipping Information

Shipping from Sydney, Australia

Please double-check your address before placing an order, as a re-delivery fee will apply if the parcel is returned due to incorrect address details.

Australia, New Zealand & China

  • FREE Shipping for orders over $75
  • Standard Shipping: $10
  • Express Shipping: $15

Australia

  • Dispatch: 1-3 business days
  • Delivery: 2-3 business days (4-7 business days for non-metro areas)

New Zealand & China

  • Dispatch: 3-5 business days
  • Delivery: 3-5 business days

We use Australia Post & Sendle as our primary shipping carrier. Parcels are marked with "Authority to Leave" (ATL). If you need a signature or have specific delivery instructions, please include these in the "Add a Note" section at checkout or email us immediately after purchase.

While we are not liable for damage or loss caused by Australia Post or other carriers, we will assist by providing the necessary documentation to support any claim.

USA, Canada & UK

  • FREE Shipping for orders over $100
  • Standard Shipping: $15 AUD

Rest of the World

  • FREE Shipping for orders over $100
  • Standard Shipping: $20 AUD

Note: No P.O. Boxes accepted. Please provide a residential or business address.

  • Dispatch: 3-4 business days
  • Delivery Times:
    • Asia & Western Europe: 7-15 business days
    • North & South America: 7-12 business days
    • Rest of the World: 8-14 business days

International shipments are sent via AUSPOST, CourierPlease, FedEx, DHL, or TNT.

Important Notes:

  • Customs & Duties: Any taxes or duties applied by customs are the customer's responsibility. If unsure about charges, please contact your local customs office.
  • Unclaimed Goods: Customers are responsible for any fees from refused shipments or unclaimed items. Ensure someone is available to sign for and accept delivery at the provided address.
  • Re-delivery Costs: Re-delivery charges apply if the delivery address is unattended or details are incorrect.

You will receive an email with tracking details when your order ships. For delivery inquiries outside the listed regions, please contact us at info@sokachcandle.com.